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FAQ

 

Q: What is Latex?

 

A: It is the milk from the small tropical tree Heavea Braziliensis found in Thailand.
It is harvested by tapping this tree, and is a sustainable and renewable resource. No chemicals are needed to stabilise the rubber, and the intrinsic color is also retained.

 

 

Q: Do you have different sizes for your Unitex latex pillow?

 

A: We do. Two in fact. Low profile and Medium profile. Unitex Low is more for the female frame, and Medium for the male and side sleepers, and for those who generally prefer a higher pillow.

 

 

Q: How is latex different from memory or viscoelastic foam?

 

A: Latex foam is proven to provide 31% more pressure relief and contouring support than memory foam. And it responds instantly to your unique body contours—without waiting for body heat. Latex is made from a rubber-based product versus memory or viscoelastic foam, which is derived from plastics.

Q: Is Unitex latex pillow contoured?

 

A: Yes, one side is slightly higher than the other to best give you the option of using the side to suit your comfort. The contour allows your neck and head to be evenly supported, thus encouraging the natural alignment of your spine during sleep.

 

 

Q: How long to become adjusted to sleeping on contoured pillow?

 

A: First night, however the sleeper has gotten used to sleeping in an incorrect position. This should correct itself within a week or two, allowing your body to rest properly.

 

 

Q: Can latex topper work with traditional innerspring mattresses? 

 

A: Latex comfort layers can be found in many high quality innerspring mattresses. Adding Unitex lates topper can improve the pressure relieving qualities and durability of virtually any mattress. Many mattress retailers will have “mini-mattress” cutaways that allow you to see exactly what is inside the mattress.

Payment and Shipping

 

PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system.  
 

  • In the shopping cart under "Select Payment Method," choose "PayPal Account".

  • Click "Checkout."

  • Click "Go To PayPal" to log in to your existing account or to create a new one.

  • Verify that Unitex Thailand is the merchant from whom you are purchasing.

  • Accept the merchant agreement.

  • When you receive your transaction ID number, click "Back to Merchant" to return to our site and finishing checking out.


We can ship all of Unitex Latex products from the factory in Thailand. Depend on the size and quantity of the order, we can ship by Thailand Post Office, DHL, UPS or an independent freight forwarder. They will then forward the products to your door. There are no hidden charges, because all the shipping charges will be update according to the standard rate or outlined in the initial quote. 

 

Returns & Refunds

 

at Unitex, we make it free and easy! You may return a purchase for a refund, merchandise credit, or exchange to any of our stores. We'll refund or credit the value of the item and any taxes you were charged. Shipping and gift packaging charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return. 

 

The Unitex Thailand WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer. Also, once product has been used, Government health regulations prohibit return and/or refunds.

© 2013 by Unitex Thailand. All rights reserved

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